Epilfree Canada (“Epilfree Canada,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you visit or use https://epilfree-canada.com (the “Website”), contact us, make an inquiry, place an order, or otherwise interact with us.

This Privacy Policy is intended to describe our privacy practices in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. Depending on where you are located and the circumstances, provincial privacy legislation may also apply.

Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Email address
• Telephone number
• Company name and related business information
• Postal or street address
• Information you provide when contacting us or requesting information
• Information necessary to process an order or provide requested services
• Account information, where applicable
• Other information you voluntarily provide to us

We limit the collection of personal information to information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise communicated to you at the time of collection.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our website hosting, security, analytics, or other technology providers.

This may include:

• IP address
• Browser type and operating system
• Device information
• Date and time of your visit
• Pages viewed and referring pages
• General information about how you interact with the Website

This information may be used to operate, maintain, secure, analyze, and improve the Website and its content.

How We Use Your Information

We may collect, use, and disclose personal information for purposes such as:

• Responding to inquiries and requests
• Providing information about our products and services
• Processing and fulfilling orders
• Communicating with you about your requests or transactions
• Operating and maintaining the Website
• Improving our products, services, and Website
• Detecting, preventing, and addressing fraud, security issues, spam, and other misuse
• Complying with applicable legal and regulatory obligations
• Maintaining appropriate business and transaction records
• Carrying out other purposes that are identified to you at or before the time your information is collected, or for which you otherwise provide consent where required

We will not collect, use, or disclose personal information for purposes that are unrelated to the purposes identified to you, except where permitted or required by applicable law.

Consent

Where required by applicable law, we will obtain meaningful consent before collecting, using, or disclosing your personal information.

Depending on the circumstances, consent may be express or implied where permitted by law. The form of consent will depend on the nature and sensitivity of the information and the purposes for which it is being collected, used, or disclosed.

Where applicable, you may withdraw your consent to the collection, use, or disclosure of your personal information by contacting us at hello@epilfree-canada.com. Withdrawal of consent may be subject to legal or contractual restrictions and reasonable notice, and may affect our ability to provide certain products or services.

Sharing of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary with:

• Service providers that perform services on our behalf, such as website hosting, payment processing, communications, analytics, security, and technical services
• Professional advisers or other parties where necessary to operate our business
• Government authorities, courts, regulators, or law enforcement where required or permitted by applicable law
• A successor or purchaser in connection with a merger, acquisition, sale, restructuring, or other transfer of all or part of our business or assets
• Other parties with your consent or at your direction

We take reasonable steps to ensure that service providers handling personal information on our behalf provide appropriate protection for that information and use it only for authorized purposes.

Information Processed Outside Canada

Some of our service providers or technology providers may process or store personal information outside Canada.

Where personal information is transferred to or processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.

We take reasonable steps to ensure that personal information remains appropriately protected when handled by service providers or other organizations outside Canada.

Payment Information

Where payments are processed through a third-party payment provider, payment information may be collected and processed directly by that provider.

We do not need to store your complete payment card information on our own systems when payment processing is handled by a third-party provider.

Your use of a third-party payment service may also be subject to that provider’s own privacy policy and terms.

Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small text files placed on your device that can help websites remember information, maintain functionality, understand website usage, and improve the user experience.

Some cookies may be necessary for the Website to function, while others may be used for analytics, functionality, or advertising purposes.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

Website Analytics

We may use third-party analytics services, such as Google Analytics, if implemented on the Website.

These services may use cookies or similar technologies to collect information about how visitors use the Website.

Analytics information may be used to understand website traffic and usage and to improve the Website and its content.

Third-party services operate under their own privacy policies. We do not control the privacy practices of third-party services and encourage you to review their applicable privacy policies.

Google reCAPTCHA

Our Website may use Google reCAPTCHA to help protect forms and other Website features from spam, abuse, and automated activity.

If implemented, reCAPTCHA may collect information about your interaction with the Website and send that information to Google for security and verification purposes.

Google’s handling of information is governed by Google’s applicable privacy policies and terms.

Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party website or service you visit.

Data Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, alteration, or destruction.

The safeguards we use are appropriate to the sensitivity of the information and may include physical, technological, and organizational measures.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products or services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal or regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

Children’s Privacy

Our Website is not directed to children, and we do not knowingly collect personal information from children in circumstances where the collection would be inappropriate or contrary to applicable law.

If we become aware that personal information has been collected in circumstances where appropriate consent was not obtained, we will take reasonable steps to address the situation, including deleting the information where appropriate.

Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Ask questions about how your personal information is collected, used, or disclosed
• Withdraw consent where applicable and subject to legal or contractual restrictions
• Make a privacy-related complaint or challenge our compliance with applicable privacy requirements

The availability and scope of these rights may vary depending on the applicable Canadian privacy legislation and the circumstances of the request.

To make a privacy-related request or ask a question about your personal information, contact us using the details below.

Privacy Requests

To submit a privacy-related request, please contact us at:

Email: hello@epilfree-canada.com

We may need to verify your identity before completing certain requests in order to protect personal information and prevent unauthorized access.

We will respond to privacy requests within the time required by applicable law.

Commercial Communications

If we send you commercial electronic messages, we will do so in accordance with applicable Canadian requirements, including Canada’s anti-spam legislation where applicable.

Where consent is required, you may withdraw your consent to receive commercial electronic messages by using the unsubscribe mechanism provided in the message or by contacting us at hello@epilfree-canada.com.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at:

Email: hello@epilfree-canada.com

We will review and respond to privacy complaints in accordance with our obligations under applicable privacy laws.

Where applicable, you may also have the right to raise a privacy complaint with the relevant privacy regulator in Canada.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, privacy practices, or applicable legal requirements.

When we make changes, we will update the effective date of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Epilfree Canada
Email: hello@epilfree-canada.com
Website: https://epilfree-canada.com